Fee refunds

Students may be eligible to apply for a fee refund to receive a direct repayment to their bank account when they undertake an action that results in a credit balance in their student account. 

To determine your eligibility for a refund, you must read all the information on this webpage. If you are eligible, you can use the online application form or the PDF form on this page to submit your refund application.

For your refund request to be processed, you must submit a completed refund application form and undergo the identification verification.

Overview / Eligibility

A full or partial credit balance may appear in a student’s ISIS account for students who:

  • Have dropped a course(s) before the relevant census date(s); or
  • Have withdrawn from their program before the relevant census date(s); or
  • Have been approved for program leave for an application lodged before the relevant census date(s); or
  • Have had their offer of a place withdrawn by the University; or
  • Have not met the conditions of their admissions offer; or
  • Have been approved for a late withdrawal from a course(s) as per the late withdrawal policy and procedure; or
  • Have made an overpayment of tuition fees.

Where a student meets one of the above criteria but has not made an associated upfront payment, they will have their relevant fee liability amended (but are not eligible to receive a fee refund). This includes students who defer their tuition costs to HELP.

Please read the student refund policy and procedure to confirm your eligibility under the relevant fee category. If eligible you can use either the online or PDF form on this page to submit your application.

Transcript & Student Card Refunds
Students who have made duplicate payments for a transcript or student card, or who have been otherwise approved for refund by Student Central should lodge an application for fee refunds as per the below.

Overpayments for a transcript or student card will not result in a credit balance in ISIS and cannot be applied towards other charges.

Remission of HECS-HELP/FEE-HELP Debt

If you have deferred your tuition fees to HECS-HELP or FEE-HELP and then successfully apply for a Late withdrawal you do not need to submit a request for a refund. A remission of your HECS-HELP or FEE-HELP debt will be submitted on your behalf. Please note that it can take up to 6 months for this to be reflected with the Australian Taxation Office (ATO). 

Applying for a Refund

The Enrolments & Fees Office will endeavour to process your refund within 28 calendar days of a complete application being received and a credit appearing on your account.

A complete refund application consists of the following:

  • A completed refund application form;
  • Identification document (i.e. passport or Australian Driver Licence, etc.);
  • A document on a bank letter head (e.g. bank statement) confirming that you are the account holder, the BSB and the last 4 digits of the account number provided in the application form.

In some circumstances, refunds may require extra time to process due to delays in administrative processing, appeals, and the identification verification process; or incomplete/incorrect information being provided.

Please ensure that you read and complete the form correctly and provide information promptly when requested to avoid delays in the processing of your refund.

If you have submitted a Manage My Degree eForm and requested a refund as part of that application, please do not submit an additional refund application. Submitting multiple refund applications can delay the refund process.

Identity Verification Process

To ensure we are correctly releasing student funds, we are required to perform an identification verification process to verify that the nominated bank account belongs to you.

Once we receive a complete refund application from you, we will call you from an ANU landline starting in 6125 XXXX to verbally confirm this information. To assist us with this process, please ensure you update your ISIS account with your current phone number.

Log into ISIS > Compass Symbol in the top corner > Menu > ISIS > Personal Details > Telephone Numbers

Your refund will not progress until we have completed this verification process.

Important Information

  • We are unable to refund back to a credit card. Payments will be refunded to a bank account via Electronic Funds Transfer (EFT) or Telegraphic Transfer (TT).
  • We will only refund to a bank account in your name. You will be required to provide a document from the bank which verifies you are the account holder, the BSB and the last 4 digits of the account number before your refund will progress. The University reserves the right to implement additional verification measures to ensure refunds are paid to the correct bank account.
  • Students who are claiming a refund due to withdrawing from their program, will need to formally withdraw before their refund can progress. Please note, that ticking the 'Program Withdrawal' box on the refund application will not withdraw you from your program. Information and instructions on how to formally withdraw for International and Domestic students can be found on the side of this page.
  • The University is not liable for any financial loss incurred by students where:
    • payments are refunded in the same currency in which they were originally made;
    • you have provided incorrect bank account details to the University;
    • your nominated bank does not accept the foreign currency nominated by you.

Refunds to an Australian Bank Account

If you are an active student and have requested a refund to an Australian bank account, please ensure your Australian bank account details on ISIS are correct and match the bank details provided on your refund application. If these bank details don't match, it can delay your refund.

To update your bank account information, log in to your ISIS account and enter the information under the 'account details' tab

  • Click on the compass symbol found at the right hand corner of your ISIS page
  • Click onto Menu
  • ISIS
  • Account details

This is an important step that helps us prevent anyone else from accessing your money and so it must be completed before we can process your payment.

If you are not an active student at ANU and you no longer have access to your ISIS account, you do not need to complete this step.

Refunds to an International Bank Account

Please ensure you provide at least one of the following with your bank details (you do not need to provide all three):

  • Swift Code
  • CNAPS
  • IBAN

You must also choose a currency for your refund. A list of available currencies is available on this webpage.

You will be required to confirm with your bank that they will accept international payments in your nominated currency before submitting your application. This particularly applies to payments to be made in CNY/RMB as not all banks accept payments in this currency. 

Once you submit your application you are acknowledging that you have checked and have confirmation from your bank that they will accept International payments in this currency.

Administrative Fee

An international student who cancels their place or withdraws from a program in writing at least four weeks before the program start date, will be refunded the program fees paid less the administrative fee of A$250.00.

An international student who cancels their place or withdraws from a program in writing less than four weeks before the program start date but before census date, will be refunded the program fees paid less an administrative fee of A$2,500.00.

Online refund application

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