Student Central
Contact details and opening hours
In Person: Student Central Annexure (10am-4pm)
Operating hours: 10am-4pm, Monday to Friday. Closed public holidays.
Location: Student Central Annexure, Shop 14, Ground Floor, Di Riddell Student Centre (Building 154)
We are located in Kambri, opposite the Kambri lawn.
Wait times: We aim to keep wait times under 15 minutes. During peak periods, you may experience longer wait times of 30-60 minutes or more.
Email: student@anu.edu.au
Operating hours: 9am-5pm, Monday to Friday. Closed public holidays.
Response times: We aim to respond to your enquiry within 2 business days. Please be aware that during peak periods our response can take 7+ business days.
To help us respond to all email enquiries more efficiently:
- Send your enquiry from your ANU email account. This is University Policy for privacy and security purposes.
- Do not send duplicate enquiries or follow-up emails.
Telephone: +61 2 6125 3339 (10am-4pm)
Operating hours: 10am-4pm, Monday to Friday. Closed public holidays.
Wait times: We aim to keep call wait times under 15 minutes. During peak periods, you may experience call wait times of 30-60 minutes or more.
Callback service: We encourage you to use our callback service to avoid waiting on the phone. This service will retain your place in line and we will call you back when you reach the front of the queue.
Our services
ANU Student Central provides student administration support and general enquiry services, including:
- Course enrolment and Timetable support including adding, swapping and dropping courses, and managing class allocations using MyTimetable.
- Help with course fees, Student Services and Amenities fees, invoices, payments and HELP deferrals.
- Navigating University processes such as Extenuating Circumstances Applications (ECA), Late Withdrawal with Special Circumstances, degree transfer and graduation.
- Providing support for eForms and difficulties with student administration systems.
- Finding the correct team or service at ANU to contact, navigating the ANU website and campus.
We also provide the following services:
- New and replacement student cards and extending expiry of existing cards.
- Issuing Academic Transcripts and Australian Higher Education Graduation Statements (AHEGS).
- Processing requests to Change or correcting the name, title, date of birth or gender on your official student record or provide Consent to the Disclosure of Information to a third party.
- Verifying your identity after attending an examination without photo identification.
- Delivering dictionaries for examinations where they are listed as permitted material.
- Preparing custom letters, e.g. study break (employment), fee letters, sponsor letters.
Further support
A directory of key student contacts can be found on our Key Student Contacts webpage.
Programs and resources that will support your physical, social, spiritual and mental health can be found on the Health, Safety and Wellbeing webpage.
Advisory information
Reference documents
- How to Clear Your Cache (PDF, 75.42 KB)
- Changing your web browser date format (PDF, 255.03 KB)
- Glossary Student policies and procedures (PDF, 242.63 KB)
Use contact details to request an alternative file format.