Contact details and opening hours
In Person enquiries: Student Hub
Operating hours
Monday: 10am-4pm
Tuesday: 10am-4pm
Wednesday: 10am-5pm
Thursday: 10am-4pm*
Friday: 10am-4pm
Closed for ACT Public Holidays and University shutdown
Student Hub
Level 1, Di Riddell Student Centre
Building 154, Kambri
Wait times: We aim to keep wait times under 10 minutes. During peak periods, you may experience longer wait times of 30 minutes or more.
What to bring: Your ANU student ID card to verify your identity. If you're collecting your student card, please read the information on the Student Cards webpage.
Email: student@anu.edu.au
Operating hours
Monday - Friday: 9am-5pm
Closed for ACT Public Holidays and University shutdown.
Wait times
We aim to respond to your enquiry within 2 business days. During peak periods our response can take 7 business days or more.
To help us respond to all email enquiries more efficiently:
- Send your enquiry from your ANU email account. This is University Policy for privacy and security purposes.
- Do not send duplicate enquiries.
Telephone: +61 2 6125 3339
Operating hours
Monday - Friday: 10am-4pm
Closed for ACT Public Holidays and University shutdown.
Wait times
We aim to keep call wait times under 10 minutes. During peak periods, you may experience call wait times of 30 minutes or more.
Callback service
We encourage you to use our callback service to avoid waiting on the phone. This service will retain your place in line and we will call you back when you reach the front of the queue.
Online information sessions:
If you're starting at ANU in Semester 1, 2026, join our live online information sessions to help you prepare for your studies:
- choosing courses and understanding your program requirements
- how to enrol on ANUHub
- generating your timetable in MyTimetable
- student fees and payment options
- getting set up with ANU systems and IT access
- preparing for life in Canberra.
Pre-arrival sessions (11 December 2025 - 8 February 2026)
- For dates, times and registration, visit:
https://orientation.anu.edu.au/prepare-anu/pre-arrival-online-information-sessions
O-Week and Week 1 sessions (9-20 February 2026)
- Session dates and times:
- 3:30-5pm, 18 February - Enrolment and timetabling
- 9-10am, 26 February - Understanding International student fees
- 4-5pm, 26 February - Understanding Domestic student fees
- Registrations for these sessions will open by Tuesday 6 January 2026
Our services
ANU Student Central provides student administration support and general enquiry services, including:
- Course enrolment and Timetable support including adding, swapping and dropping courses, and managing class allocations using MyTimetable.
- Help with course fees, Student Services and Amenities fees, invoices, payments and HELP deferrals.
- Navigating University processes such as Extenuating Circumstances Applications (ECA), Late Withdrawal with Special Circumstances, degree transfer and graduation.
- Providing support for eForms and difficulties with student administration systems.
- Finding the correct team or service at ANU to contact, navigating the ANU website and campus.
We also provide the following services:
- New and replacement student cards and extending expiry of existing cards.
- Issuing Academic Transcripts and Australian Higher Education Graduation Statements (AHEGS).
- Processing requests to Change or correcting the name, title, date of birth or gender on your official student record or provide Consent to the Disclosure of Information to a third party.
- Verifying your identity after attending an examination without photo identification.
- Delivering dictionaries for examinations where they are listed as permitted material.
- Preparing custom letters, e.g. study break (employment), fee letters, sponsor letters.
Further support
A directory of key student contacts can be found on our Key Student Contacts webpage.
Programs and resources that will support your physical, social, spiritual and mental health can be found on the Health, Safety and Wellbeing webpage.
Advisory information
Reference documents
- How to Clear Your Cache (PDF, 75.42 KB)
- Changing your web browser date format (PDF, 255.03 KB)
- Glossary Student policies and procedures (PDF, 242.63 KB)
Use contact details to request an alternative file format.